We follow a strict No Refund and No Cancellation policy for all our LED lighting products once the order has been confirmed and processed.
This policy ensures efficient order processing and helps us maintain competitive pricing for our customers across Uttar Pradesh.
Orders cannot be cancelled once they have been confirmed and entered into our processing system.
We recommend reviewing your order carefully before completing the purchase, including product specifications, quantities, and delivery address.
A refund is applicable only in the following circumstances:
All refund requests must be reported within 24 hours of delivery with photographic evidence for damaged products.
Once a refund request is approved after our quality team's review:
The refund amount will be credited to your original payment method within 1 to 7 business days from the date of approval.
You will receive an email confirmation once the refund has been processed from our end.
Products eligible for refund must be returned in their original condition and packaging.
Return shipping costs will be borne by Vajra LED for eligible returns. We will arrange pickup from your delivery address within Uttar Pradesh.
For any queries regarding refunds, cancellations, or order issues, please contact our customer support team:
Vajra LED
Email: support@vajraled.com
Phone: +91-9818419283
Customer support hours: Monday to Saturday, 9 AM to 6 PM IST